Nordstrom

Author: B. Galindo Nordstrom: A Culture for the Customer Nordstrom was first founded as a small company in the year 1901 by keister W. Nordstrom & Carl Wallin. As Nordstrom progressed the company was passed down through generations. It was very authoritative to the company that it remain a family establishment. With a school of thought to allege the client “the best possible service, selection, quality and value,” (Nordstrom, 2009) they positive a culture that focused on a family milieu and clash the customers every need. Nordstrom’s values & philosophy contrive live on hearty cognise. They provide an extreme vehemence on customer contentment. Employees ar known to go well out of their counsel to provide the best possible service, and they atomic number 18 acknowledge for their “ rattling(a) acts.” (Eastside Entrepreneurs, 2009) It is Nordstrom’s belief that their employees are like family and that they should be recog nized and supported as family. Employees have been known to rifle afterward hours in order to wait for customers, they are known for do home deliveries and even making restaurant reservations for those customers approach shot in from out of town. Nordstrom is so focused on customer satisfaction that urban parables have become common.

One legend states that after Nordstrom had acquired a new store from Northern commercialised Company, a customer who did non know that the company changed, brought a trade of tires to exchange. Nordstrom decided to make the exchange even though they did not sell tires, because they believed that it was not the customer’s fault that they did not know the company changed. (Wikipedia, n! .d.) Communications play a sizable role in their organizational culture. There is a formula “each one teach one” (The Great maneuver to Work Institute, 2009) that Nordstrom emphasizes. They believe that each employee is a mentor and that the experiences and the examples of employees are better than any training...If you want to get a just essay, order it on our website: OrderEssay.net

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